// Warranty
At TRA-VIRGOLETTE, we care about product quality and customer satisfaction.
If you receive an item with a manufacturing defect or damage not caused by normal use, please contact us within 7 days of delivery.
What is Covered
Our warranty covers:
- manufacturing defects;
- stitching defects;
- broken zippers or closures upon arrival;
- items received damaged.
What is Not Covered
The warranty does not cover:
- normal wear and tear;
- damage caused by misuse;
- accidental damage;
- incorrect washing or care;
- sizing issues after use.
Warranty Request Process
To request assistance, please send:
- your order number;
- clear photos of the issue;
- a short explanation of the problem.
Requests can be sent to:
tra-virgolette@outlook.com
After review, we may offer:
- a replacement;
- a partial refund;
- store credit;
- another appropriate solution depending on the case.